|Parktakes Online: Frequently Asked Questions|
You can search for programs and view program enrollment information in 'real time,' register for programs and receive email confirmation of your paid enrollment, add/update household and family member information that you need to register for classes and receive Parktakes in the mail; cancel registrations; and view recent enrollment history information. Searching for programs can be done at any time without special requirements. Registration requires a Member Number and email address. The other functions require a Personal Identification Number (PIN) in addition to a Member Number.
When you use your credit card to register online, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with most all popular web browsers. This technology safeguards your personal information and guarantees privacy.
Any of the popular browsers in use today should enable you to use Parktakes Online. The most recent versions of Internet Explorer, Firefox, Chrome, Safari and Opera will provide full functionality. Many older versions will work properly as well. Your browser must be set to accept cookies. Click here for more information on cookies.
First, you must have a member number which is required to complete an on-line registration. Customers without a Member Number may request one by completing the Member Sign Up form or by calling 703-222-4664.
Assuming you have an existing member number, when you filled out the PIN request form the information you provided may not have matched the information on your member record. Therefore, Parktakes Online couldn't verify it was you and didn't email you a PIN. Call 703-222-4664 Mon-Fri 9am-4pm and staff will verify your member information so that you can successfully complete a PIN request online.
For forgotten Member Numbers (did you check your Parktakes magazine label? Your Member Number is the 4-to-6 digit number in the upper left corner of the mailing label), call 703-222-4664 Mon-Fri 9am-4pm and staff will assist you.
For forgotten PIN numbers, you have to request a new one by completing the P.I.N. Request form.
If your barcode (not required for registration) is lost, it can be replaced in person at any of the nine RECenters.
Yes. Once you have been issued a PIN you can also change it in the My Account function.
Yes. Please note that there is an additional $15 non-resident fee per class for most programs. The non-resident fee is automatically calculated during the registration process.
If you have a PIN number you can add to your record via My Account. If you do not have a PIN number, request one by completing the P.I.N. Request form. Please note that only immediate family members living in your household may be added to your record. After adding the member, log out of the system, close your web browser, and open a new session.
We recommend you use a currently active e-mail address that you view regularly.
An account or member record are the same thing. Your account is established when you are issued a Member Number. If you receive Parktakes magazine in the mail, you already have a Member Number. The number is in the upper left corner of your Parktakes mailing label. If you need to establish a Member Number, complete the Member Sign Up form or call 703-222-4664.
Your account balance will automatically appear in the payment screen during the registration checkout process and will automatically be applied against the amount due.
Winter 2014 Registration begins Dec. 3, 2013 Classes begin Jan. 4, 2014
Spring 2014 Registration begins Feb. 4, 2014 Classes begin Mar. 1, 2014
Summer 2014 Registration begins May 13, 2014 Classes begin Jun. 21, 2014
The basic steps to follow are:
Even if you donâ€™t use the internet to register, you can still browse the catalog and use the results to register by other means â€“ by live operator: 703-222-4664, 9am-4pm Mon-Fri (exception: operators are available 5am-8pm the first day of registration); by faxing a registration form to 703-631-2004 or mailing a registration form to FCPA/Parktakes, PO Box 4606, Fairfax, VA 22038-4606. Mail/fax registrations are processed between 9am-4pm Mon-Fri.
To use Parktakes Online you need a Member Number, a valid Visa or MasterCard, and an email address for confirmation purposes. Also, the name and date of birth for each person you wish to register must be on your member record. With a PIN number, you can add family members residing in your household to your record. Please see Member Numbers, Bar Codes and PINs above for more information on how to obtain a Member Number or PIN.
Yes. Follow the link to the Camp Forms index page, where you can choose from a list of forms to download for printing.
Yes. Follow the link to the Camp Registration information page.
With a PIN number, you can access this information via the My Account function.
Not directly. Cancellations and registrations require separate transactions in
Parktakes Online, so you would have to cancel from a program in one transaction and
register in your desired program in a separate transaction. Some cancellations will
incur a processing fee. The cancellation fee may be waived for transferring directly into another Park Authority class if the class the customer is leaving has been held no more than one time and the class being registered into has not yet started. Transfers will not be granted for programs when a class has been held more than one time. To transfer from a class and avoid applicable processing
fees, call 703-222-4664 between 9 a.m. and 4 p.m. Monday thru Friday. Transfers can only be made from class to class, transfers from class to camp and from one person to another or are not permitted. For the
CAMP specific transfer policy, see the Camp FAQs.
Warning: Classes fill on a real time basis, so you should make sure there are plenty of spaces available in the new class before you cancel from the old class. If you need assistance, please call 703-222-4664.
You do not need to know the course code to search for classes. Our class catalog can be searched by class title, subject or category, participant age, location and/or keyword.
Every class with a 10-digit code is available via Parktakes Online. There are several one-day workshop and event programs that are published in the Parktakes magazine but are not available via Parktakes Online.
You cannot. Each Parktakes Online session is tied to the one Member Number you logged in with (if you attempted to register for a class). Every household requires its own Member Number and account. Only immediate family members living in the same household should be on your record.
You will be contacted by our staff if an opening becomes available.
Parktakes Online contains up-to-the-minute program and schedule information, whereas information in the magazine was submitted a few months ago for publication. If you notice a difference between the two, the Parktakes Online information is the accurate information.
If you register via Parktakes Online, a confirmation of your enrollment and payment will be received via e-mail, at the e-mail address you provided. Confirmation cards will NOT be mailed to your home.
Fairfax County and Fairfax City residents who are age 65 or older get a 35 percent discount. This applies to all programs available for registration via Parktakes Online except trips and tours, Pilates lessons, GRAVITY Group lessons and INOVA programs.
Yes. Scholarships are available to Fairfax County residents who meet the gross family income requirements and receive certain forms of public assistance. Click here for details.
The Early Registration Discount is an $8 discount deducted from the class fee for each applicable class purchased within the first 10 days of a class registration term/period. Although summer camps are listed in and can be purchased in the spring term, summer camp discounts end 10 days after the summer class registration period. Early registration discounts do not apply to programs without 10-digit codes, “Re-advertised Tours”, or classes priced $45 or less. .
Yes. You may use your gift card(s) to pay for registrations online. The online payment section has been modified to include Gift Card payments.
On the payment page, the Balance Due amount will reflect the total price of all your purchases, minus any credit you had on account. To pay the balance partially or fully with a Gift Card, enter your Gift Card account number in the Gift Card Number field and click the Submit Gift button. The 12 digit number is printed on the back of the Gift Card, underneath the bar code. You do NOT enter an amount. The system will deduct as much of the Balance Due from your Gift Card balance as possible and adjust the Balance Due on the web page accordingly.
You cannot find out the balance of your Gift Card(s) from the web prior to using them as payment. However, once you enter a Gift Card number for payment and press the Submit button, the Beginning Balance of the Gift Card prior to the payment request, the amount used for this payment, and the Ending Balance of the Gift Card after this payment are all displayed on the screen. The confirmation e-mail will contain the beginning and ending balances as well as the amount used.
You may also obtain your current Gift Card balance by calling 703-222-4664, Monday thru Friday from 9am â€“ 4pm.
If you still have a Balance Due after making a Gift Card payment, you may pay the remaining balance with another Gift Card or by using a credit card.
No. At this point in time, Gift Cards can only be purchased from select Park Authority locations. For more details, visit our gift card web page.
To cancel a class, go to My Account. Enter your member number (or barcode number) and your FCPA PIN to LOGIN. On the next page, click on the Cancel Enrollments link. Follow the instructions to cancel the desired classes. Only classes paid for by credit card can be cancelled via the web. To cancel all other classes, or to transfer to another class without incurring any applicable cancellation fee, please call 703-222-4664 between 9 a.m. and 4 p.m. Monday thru Friday. Trips/Tours cannot be cancelled via the web. Classes which have already begun cannot be cancelled.
There is no transfer feature available on the web. To transfer to another program without incurring any applicable cancellation fee, please call 703-222-4664 between 9 a.m. and 4 p.m. Monday thru Friday. You may cancel allowed classes via the web and then re-register for a new class. However, any applicable processing fee will be deducted from your cancellation refund. For the CAMP specific transfer policy, see the Camp FAQs.
When a customer cancels a registration, the following fees apply per registration:
Refunds for cancelled programs usually occur prior to the start of the program. Refunds for missed classes will not be processed until the end of the class term, when all possible make-up dates have been exhausted.
No. Refunds will be credited to the customer's FCPA member account. This account credit can be applied towards your next class or pass purchase. To have your credit balance refunded to your credit card or in the form of a refund check, please call 703-222-4664 between 9am and 4pm Monday - Friday.