|Using the System|
You can purchase fitness passes for RECenter, golf rounds, racquetball court use, ice skating or skate park sessions. You can also modify your member account information as well as view all active passes. Pass purchases require a Member Number and email address. A PIN (personal identification number) is required to modify your member account information and to view your active passes.
When you use your credit card to purchase Passes Online, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with most all popular web browsers. This technology safeguards your personal information and guarantees privacy.
Any of the popular browsers in use today should enable you to use Passes Online. The most recent versions of Internet Explorer, Firefox, Chrome, Safari and Opera will provide full functionality. Many older versions will work properly as well.
‘Cookies’ is the term given to some of the web site specific information stored on your computer. Cookies are used by the Passes Online application to communicate Passes Online information between screens. This information is not harmful to your computer. Nor is the data sold or used in any way outside the County website application. In order for the Passes Online application to process your requests, it requires that your browser be set to accept cookies. Click here for more information on cookies.
|Member Numbers, Barcodes and PINs|
First, you must have a member number which is required to complete an on-line purchase. Customers without a Member Number may request one by completing the Member Sign Up form or by calling 703-222-4664. Assuming you have an existing member number when you filled out the PIN request form, the information you provided may not have matched the information on your member record. Therefore, the Passes Online system couldn't verify it was you and didn't email you a PIN. Call 703-222-4664 Mon-Fri 9am-4pm and staff will verify your member information so that you can successfully complete a PIN request online.
For forgotten Member Numbers (did you check your Parktakes magazine label? Your Member Number is the 4-to-6 digit number in the upper left corner of the mailing label), call 703-222-4664 Mon-Fri 9am-4pm and staff will assist you.
For forgotten PIN numbers, you have to request a new one by completing the P.I.N. Request form.
If your barcode (not required for Passes Online access) is lost, it can be replaced in person at any of the sites.
Yes. Once you have been issued a PIN you can also change it via the My Account function.
In most cases, yes, though some passes may have a higher out-of-county price. If the out-of-county price displays N/A (or $0.00), the pass is not available to non-county residents. Your residency status is determined at the time your member record is established.
You can add information to your member record via My Account. You must have a PIN number to access this function. If you do not have a PIN number, request one by completing the P.I.N. Request form. Please note that only immediate family members living in your household may be added to your record.
You can update your member record account information via My Account. Click on the ‘update member’ link and change the desired information. Click the ‘Update’ button to complete the change.
We recommend you use a currently active e-mail address that you view regularly. When you purchase a Pass Online, you will be prompted for an e-mail address to send a confirmation e-mail to. If the confirmation e-mail address does not match your e-mail address in your My Account record, your member record e-mail address will be automatically updated with the confirmation e-mail address.
An account or member record are the same thing. Your account is established when you are issued a Member Number. If you receive Parktakes magazine in the mail, you already have a Member Number. The number is in the upper left corner of your Parktakes mailing label. If you need to establish a Member Number, complete the Member Sign Up form or call 703-222-4664.
You can list your current passes by clicking on My Account. Log in, if you are not already logged in. A PIN number is required for this function. Click on ‘View Current Passes’. This will display a current list of all active passes under your member account number.
|Online Pass Purchase|
An Online Pass purchase can be made 7 days a week from 5am to 11pm.
All you need to purchase a Pass Online is a valid member number and a Visa or Mastercard credit card.
The basic steps to follow are:
Besides Passes Online, you can purchase a pass in person at any of the applicable facilities.
With a PIN number, you can access this information via the My Account function.
Yes. Expiration dates vary by pass type. The expiration date is clearly shown in the information about each pass.
If all visits are not used before the pass expires, all remaining visits on the pass are forfeited.
The first step is to simply choose the pass you want in Passes Online. The system will evaluate any current unexpired passes you may already have and will automatically apply the following logic:
All available pass types will be presented in the drop down lists for the respective pass categories, including special sales such as 4 month passes, etc.
All passes on sale, whether thru the internet, in person, or over the phone, will be sold at the sale price.
Once your credit card purchase has been approved, a confirmation e-mail will be sent to the address entered during the purchase phase. Once you receive your confirmation, you should be able to view your new pass via My Account.
If you have a credit on your account, the Passes Online system will automatically apply that credit to your current purchase. Your credit total will be displayed when you enter the Passes Online check-out phase. The credit total will be automatically subtracted from your current session's Total Fees amount giving you your Net Total amount due. This is the amount which will be charged to your credit card.
We defined multiple age group categories to give your family the best price possible. The families in our community are made up of many varied combinations of adults and children who reside in a household for part and all of the year. Choose the age category which best fits your family configuration.
A Family pass covers up to 2 adults and up to 6 children living in the same household. If you have at least 2 adults and 2 or more children who plan to use the pass, then the Family pass is your best option. If you have 2 adults and 1 child, the best option for you would be to purchase a 2 person Adult pass and 1 Dependent pass.
The Dependent age group is a special designation for Leisure Fitness Passes (LFP) only, and it covers the same age range as a Youth/Student pass covers. When you are purchasing a LFP for a child only and you are not purchasing it in conjunction with an adult pass, then the Student/Youth pass age category is your only option. However, if you are purchasing a Leisure Fitness Pass for an adult and a child and are not purchasing a Family pass, then the most cost effective pass category for the child is a Dependent pass. NOTE: The Dependent pass can only be purchased when you purchase (or have an active pass for) an Adult LFP of the same or greater time duration on the same member account.
All online pass selections will provide the user with the calculated pass price prior to purchase. Although the following guidelines will give you the best general criteria to follow, it is recommended that you verify your different options and compare the prices provided.
If you have 2 Adults and 2 or more children, then the Family plan is the most economical plan. If you are purchasing for 2 Adults and 1 child, then the Dependent pass is your best pass option for your child. However, if you are purchasing passes for only 1 Adult, then choose between a Family pass and Adult/Dependent passes based on these criteria:
Yes. You may use your gift card(s) to pay for passes online. The online payment section has been modified to include Gift Card payments.
On the payment page, the Balance Due amount will reflect the total price of all your purchases, minus any credit you had on account. To pay the balance partially or fully with a Gift Card, enter your Gift Card account number in the Gift Card Number field and click the Submit Gift button. The 12 digit number is printed on the back of the Gift Card, underneath the bar code. You do NOT enter an amount. The system will deduct as much of the Balance Due from your Gift Card balance as possible and adjust the Balance Due on the web page accordingly.
You cannot find out the balance of your Gift Card(s) from the web prior to using them as payment. However, once you enter a Gift Card number for payment and press the Submit button, the Beginning Balance of the Gift Card prior to the payment request, the amount used for this payment, and the Ending Balance of the Gift Card after this payment are all displayed on the screen. The confirmation e-mail will contain the beginning and ending balances as well as the amount used.
You may also obtain your current Gift Card balance by calling 703-222-4664, Monday thru Friday from 9am – 4pm.
If you still have a Balance Due after making a Gift Card payment, you may pay the remaining balance with another Gift Card or by using a credit card.
No. At this point in time, Gift Cards can only be purchased from select Park Authority locations. For more details, visit our gift card web page.
The Leisure Fitness Pass and 25 visit Discount Fast Pass are good for general admission at all nine RECenters,. However, you will be asked to designate at the time of sale which site you plan to visit most often. Other restrictions apply for Golf passes. See item #4 below.
Racquetball session passes can be used at any of the following Park Authority sites: Audrey Moore, Lee District, Oak Marr, Providence, South Run, and Spring Hill. Advanced reservations are required to reserve racquetball courts.
No. Admission to the RECenter is a separate fee from the racquetball court rental fee. Leisure Fitness or Discount Fast Passes can be purchased and used to cover the RECenter admission fee or you can choose to pay the daily admission fee.
Golf passes can only be used at the site the pass is purchased for.
Yes. You must reserve a tee time to play golf on the Fairfax County Park Authority courses, whether you have a golf round pass or not.
Weekdays and Weekends for passes are as follows: